Privacy policy

Thunder Auto Sales operates this dealership website and uses the information described in this policy to respond to customers, discuss vehicles, and support related transactions. This policy applies to information submitted through our website and information connected to those requests.

Our current company name, address, phone number, and email appear in the contact section below. For a privacy question or request, use those details or our contact page. Please tell us what you need without including passwords or unnecessary sensitive documents.

When you ask about a vehicle, contact our team, or submit a purchase request, we receive your name, email address, phone number, message, and the vehicle associated with your request. We also record your contact consent and the time of submission.

For a Sell Your Car request, we receive the vehicle year, make, model, mileage, condition, title status, ZIP code, and comments you provide. Trim, VIN, and asking price are optional. The initial form does not require photographs. Our team may request photos and additional vehicle information afterward.

If you proceed with a transaction, we may maintain customer contact details, billing or shipping addresses, vehicle information, invoices, Bills of Sale, signatures, payment status, delivery arrangements, and related correspondence. The exact information depends on the transaction. General inquiry forms are not intended for Social Security numbers, payment-card numbers, account passwords, or identity-document uploads.

Website requests can provide technical information such as your IP address, browser or device information, requested page, request time, and security-related activity. Form submissions include technical details that help us identify their source, prevent misuse, and investigate delivery or submission problems.

Essential session and security cookies support forms and authorized staff access. If optional marketing is enabled and you accept it, Meta Pixel can receive page-view and successful-request events. Our application does not include the contact fields from your form in those event payloads. See our Cookie Policy for the technologies and choices involved.

We use information relevant to the following purposes:

• Answering questions about availability, specifications, condition, pricing, and vehicle history information when available.
• Arranging visits, purchase discussions, vehicle evaluations, delivery, and customer support.
• Reviewing vehicles offered through Sell Your Car and requesting further details when needed.
• Preparing and maintaining transaction documents and the records needed to support an agreed sale.
• Coordinating the satisfaction return offer, including the delivery date, odometer reading, return transport, and refund arrangements.
• Keeping a history of customer conversations so authorized team members can follow up on a request.
• Protecting the website, preventing duplicate submissions and misuse, and resolving technical issues.
• Meeting applicable recordkeeping, tax, accounting, and legal obligations.

Optional marketing measurement is controlled separately through your cookie choice. Submitting an inquiry does not itself authorize a purchase or payment.

Authorized dealership staff can use information needed for their role. Customer conversations and sale documents are subject to staff access controls within the application.

We may share relevant information with providers that help operate the website or fulfill your request. These can include hosting and technical support providers, Resend when transactional email is enabled, document and records support, and carriers or delivery coordinators handling your shipment. A carrier may need contact and destination details to complete a delivery.

If you accept optional marketing tracking, Meta may process information under its own terms and privacy practices. Optional marketing measurement may be subject to advertising or sharing choices under laws that apply to you.

Information may also be disclosed when reasonably needed to comply with applicable law, respond to a lawful request, protect people or property, investigate misuse, or complete a business transition subject to appropriate handling of the information. We do not publish customer contact details or sale documents as public vehicle listings.

When you submit a form and agree to be contacted, Thunder Auto Sales may use the phone number and email you provide to respond to that request and discuss related next steps. You can tell our team which contact method you prefer or ask us to stop optional follow-up.

We may still need to communicate about an active purchase, return, delivery, required notice, or other transaction you have requested. Contact consent for your inquiry is separate from permission for optional marketing cookies.

Email delivery providers can report whether a message was accepted, delivered, delayed, bounced, or failed. We use those records to understand whether our communications reached the recipient and to resolve delivery problems.

We retain information while it is needed to handle a request, support a transaction, maintain relevant business records, resolve disputes, or meet applicable legal obligations. The appropriate retention period depends on the type of record and the reason it is kept.

You can contact us to request deletion. We will review the request and explain when information must be retained for a transaction or legal reason. Deletion from active records may not immediately remove information from protected backup copies. Any retained copies remain subject to appropriate safeguards.

Access to customer conversations and generated sale documents is limited to authorized staff. Invoices and Bills of Sale are stored privately and require authorized access to view.

No website or communication system can promise absolute security. Please avoid sending unnecessary sensitive information through general message fields or ordinary email. If you believe information has been sent to the wrong person or that an account has been misused, contact us so we can investigate.

A delivery tracking link can be opened by a person who receives it. Keep a shipment link within your intended recipients and contact us if it needs attention.

You can ask our team to correct inaccurate contact information, explain how information connected to your request is used, or consider a request to access or delete information. Depending on where you live and the law that applies, you may have additional rights to access, correction, deletion, withdrawal of consent, or choices about certain advertising uses.

Use our contact details below or the contact page, and describe the request. We may need reasonable information to confirm that we are dealing with the correct person and protect other customers' information. We will not ask for an account password to verify a privacy request.

You can change optional marketing-cookie choices through Cookie preferences in the footer. Browser controls can also clear or restrict cookies and local storage. Declining optional marketing does not prevent you from browsing inventory or submitting an inquiry.

Customers in Canada may contact us about a vehicle or delivery to a Canadian destination. Information needed for that request may be handled by the dealership and relevant providers in the United States, Canada, or another location where the provider operates. Information processed in another country may be subject to that country's laws and lawful access requirements.

Contact Thunder Auto Sales if you have questions about the providers or information handling relevant to your request, or if you want to discuss a consent or access request under applicable privacy law.

Links to maps, social media, vehicle-history providers, or other third-party websites lead to services with their own privacy practices. Review those services' notices before providing information directly to them.

This website is intended for people researching, buying, selling, or arranging delivery of a vehicle. If you believe a child has submitted personal information inappropriately, contact us so we can review the situation and handle the information appropriately.

We may update this policy when our practices, services, or applicable requirements change. The last-updated date identifies the version published here. Material changes will be handled as required by applicable law.

For questions about this policy, contact Thunder Auto Sales using the company details below.